Tuesday, October 09, 2012

Beyond Boundaries

Many people think that the role of HR is limited to the Human Resources Manager and the team in that office. In my opinion, nothing is further from the truth. The engagement of associates is the top priority of all leaders in a hotel. This philosophy has inspired a strategy that has been a turning point in the engagement of the team at the Courtyard by Marriott Gurgaon.

It occurred to me that the middle management and supervisors, while being consulted, were in fact not critically involved in the decision-making process. However, these same people were charged with the execution of strategies, whether they believed in them or not. I could not think that if you had no ownership in a programme, you were in a position to sell that to the team at the coalface. I sensed there was disconnect in associate engagement on this Supervisory level. I felt I was missing the part of the team who were accountable for everything but responsible for nothing.

I decided to roll out a programme wherein every Supervisor in the hotel meets with me in a committee environment three times a week for 30 minutes.

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Monday, October 08, 2012

Wealth Creation or Crony Capitalism?

from nano to sezs; from aviation to telecom, india inc. is a tale of state patronage

Some time during 1998, the media went into a tizzy. For the unthinkable had happened. First, the Delhi Police raided the office and residence of the Group President of Reliance Industries Ltd. V. Balasubramaniam. There were allegations that Balasubramaniam (or Baalu as the legendary lobbyist of the late Dhirubhai Ambani was famously known) had ‘violated’ the Official Secrets Act. Then again, officials of CBI raided the office of Reliance at Nariman Point in Bombay and even the fabled residence of the Ambanis called Sea Wind. All sorts of rumours flew thick and fast at that time. There were dark whispers that Baalu was in trouble because someone finally had the guts to nail him for getting access to the Union Budget even before it was presented to the Parliament. Most business journalists presumed that to be true; even though the allegations have never been proven. More than the raids, it was the political context of the time that had raised eyebrows across all and sundry. A government led by the BJP with Atal Bihari Vajpayee as Prime Minister was ruling India. Hacks, lobbyists and pundits were writing and talking extensively about how the rise and rise of the BJP and the decline and fall of the Congress had dealt a crippling blow to the ‘connections’ that Dhirubhai Ambani could boast of in New Delhi. Many had thought that the salad days of Reliance Industries, when it comes to getting ‘favourable’ back door benefits from the government at the centre were over.

They were conclusively proven wrong. It was under a BJP-led government in 2001 when Reliance made a classic back door entry into the mobile telephony sector of India – without a valid license! Mobile phone service providers like Bharti cried foul and loudly complained against this unfair treatment and asked for a level playing field. The matter went to the Supreme Court and Reliance was effectively given a back dated license after it agreed to pay a license fee. Then again in 2008, rivals cried foul when Reliance Communications, now led by Anil Ambani, was given licenses for launching GSM services across India. This time under the UPA government, but as we said, that debate is no longer relevant.

For some things never do change in India and for India Inc.!

When it comes to covering India Inc., the media has clear perceptions about entrepreneurs and business houses. It is taken for granted that the Ambanis are unmatched when it comes to ‘managing’ the environment in North and South Block. Of course, the Ambanis are also admired for the ‘wealth creating’ skills; but there is always that touch of cynicism when one mentions their name in the list of India’s top business houses. But no such sniggers are heard when it comes to discussing ‘clean companies’ like Infosys and business houses like the Tatas.

Unfortunately, like most perceptions, these pre-conceived notions are merely manufactured myths. The reality is: everybody takes advantage of ‘State’ patronage to create an aura of entrepreneurship and innovation. Take India’s most respected business house Tata. When Ratan Tata unveiled the dream car Nano in January, 2008 in New Delhi, the media went simply hysterical. Even the foreign media, which is usually condescending towards most things Indian, lauded the Nano as a modern day marvel. So hyped was the coverage that you would think Ratan Tata might get the Nobel Prize for leading a team of innovators that could make a car for less than Rs.1 lakh.

Amidst all this, someone like Mamta Banerjee was branded a spoilsport as she was protesting the acquisition of land in Singur in West Bengal for the Nano factory. Bristling when some media outlets gathered the guts to say that the manner in which Tata Motors was acquiring land would sully the good name of Tatas, Ratan Tata made a melodramatic statement to a TV channel: “ If I believe that we were doing something wrong, then I will be the first one to pull out… You put a gun on my head and pull the trigger or take the gun away, I won’t move my head.” Move he did. Both his head and Tata Motors’ factory moved lock stock and barrel from West Bengal to Gujarat. But even as it was shifting base, Tata Motors approached the Calcutta High Court requesting an order to stop the Right to Information Commission from revealing details about the tacit agreement it signed with the West Bengal government.


Source : IIPM Editorial, 2012.

For More IIPM Info, Visit below mentioned IIPM articles.
 
IIPM : The B-School with a Human Face


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Saturday, October 06, 2012

Can Ratan Tata Salvage his Nano Dream?

The Small Wonder has been Struggling to Match The Demands of its Target Group after The Settlement of the Initial Hype. The Storm is over. B&E gives a Detailed Analysis of The Past Issues and The Future that Lies Ahead for The Nano

Though the small nano uses less gasoline than many larger cars, the enormous potential numbers could mean an equally enormous environmental impact, an exponential rise in carbon emissions as well as other kinds of pollutants. The United Nations’ top climate scientist, Indian economist Rajendra Pachauri has said he is already “having nightmares” about precisely this scenario

”This was a prominent blogger writing soon after the launch of the Nano in January 2008

And of course, there was the brouhaha over the traffic jams, the pressure on Indian roads and what not. I remember my Editor-in-Chief Arindam being slightly baffled by the extraordinary hype generated in Indian as well as global media in January 2008 when a proud and beaming Ratan Tata wowed everyone by saying “A Promise is a Promise” while unveiling the Nano at the Auto Fair. The promise he was referring to was the one to keep the price of Nano at Rs.1 Lakh(0.1 million). Arindam was baffled because he was perhaps the only person who had written a stinging article in 2007 lambasting Tata and West Bengal Chief Minister Buddhadev Bhattacharya for the ugly mess at Singur, the original site chosen for the Nano factory. He had also logically argued how and why a Rs.1 Lakh(0.1 million) car was actually a chimera. Of course, not many alleged pundits of corporate India paid much attention back then. I remember journalists – who otherwise display better sense on some rare occasions – forecasting that Indians will buy more than 1 million Nanos a year very soon.

Sooner or later, reality has a nasty habit of catching up with hype. In early October this year, I sent a fairly long SMS to the Editor-in-Chief basically saying that it is perhaps time for a big story on the Nano since there were persistent and unflattering reports about the actual volume of sales of the Nano. In my SMS, I pointed out that July 2010 was the best month ever for the Nano with sales of 9,000 units. And sales started heading south after that – even though the Indian auto industry was in the midst of an unprecedented boom. We both agreed that it was time for an analytical story on the seemingly inexplicable inability of Tata Motors to increase volume sales of the Nano despite the hype around the brand.


Source : IIPM Editorial, 2012.

For More IIPM Info, Visit below mentioned IIPM articles.
 
IIPM : The B-School with a Human Face
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Friday, October 05, 2012

Indian B-Schools might fall short

Indian B-Schools are Facing an Acute Crisis of a Faculty Crunch and if Steps On War Footing are not Undertaken, Indian B-Schools might fall short of their Own Quality Benchmarks Themselves

When I teach “reverse innovation’, that is the idea I created. Therefore, I am going to teach it at a level of depth, which may not be possible for someone who reads my article and teaches from it” says Govindarajan. When Honourable Union Minister for HRD, Kapil Sibal, wrote the cover story in our sister publication The Sunday Indian this year, the dearth of faculty and the lack of focus on research were two of the key critical structural issues he brought out. And the issue is recognised not just at the high forums. When B&E stretched across India, educationists far and wide realised the issue. From professors like Deepa Shimpy (Professor at Symbiosis Centre for Distant Learning, Pune) to faculties like Prof. Krishnaswamy, Dean of Social Science for Higher Studies, Christ College, Bengaluru, the issue that top academicians shared with us was similar – the quantity and quality of faculty has gone down phenomenally since the coming up of many management institutions in India.

As per National Knowledge Commission, “The number of researchers in India was 112 per million inhabitants compared to 633 in China and 4,374 in the USA in 2002. The growth in the number of doctorates has only been a modest 20% in India during 1991-2001 compared to 85% in China during the same period.” And since it is mandatory in almost all top institutions in every field in India to hire only PhDs for the position of permanent faculty, the faculty crunch becomes inevitable. Secondly, the single biggest factor that B-schools in India do not have the requisite number of quality faculty is because of the fact that the investment in R&D in Indian institutes of higher learning is abysmally low and is thus, a deterrent to students going for PhDs and also for PhDs entering the teaching profession. In fact, as per a statistic, not even 1% of the MBAs go on to be doctorates in India. A May 2008 Assocham survey of 258 faculty members of B-schools revealed that 89% of the respondents were unable to state the country’s GDP growth rate in 2006-07, and less than 10% were aware of the subprime crisis in USA.

However, with the Foreign Universities Bill to be tabled in the parliament soon, the faculty crunch problem could be tackled with an iron hand as the setting up of foreign university campuses in India will bring many more NRI and PIO professors from B-schools in the West to India. But it’s high time that B-schools realise that however strong one’s course contents might be, until and unless the deliverer (nee, the Professor) is competent, the message simply doesn’t get across. Institutions and most importantly the government has to tackle this issue right here, right now.


Source : IIPM Editorial, 2012.
For More IIPM Info, Visit below mentioned IIPM articles.
 
IIPM : The B-School with a Human Face
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