Beyond Boundaries

Many people think that the role of HR is limited to the Human Resources Manager and the team in that office. In my opinion, nothing is further from the truth. The engagement of associates is the top priority of all leaders in a hotel. This philosophy has inspired a strategy that has been a turning point in the engagement of the team at the Courtyard by Marriott Gurgaon.

It occurred to me that the middle management and supervisors, while being consulted, were in fact not critically involved in the decision-making process. However, these same people were charged with the execution of strategies, whether they believed in them or not. I could not think that if you had no ownership in a programme, you were in a position to sell that to the team at the coalface. I sensed there was disconnect in associate engagement on this Supervisory level. I felt I was missing the part of the team who were accountable for everything but responsible for nothing.

I decided to roll out a programme wherein every Supervisor in the hotel meets with me in a committee environment three times a week for 30 minutes.

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Those Golden kids...

Unabashed! That is what Pepsi is in India when it comes to cricket. Despite the fact that the cola major burned billions in its run up to the World Cup campaign– Ooh Aah India–that left it shame faced at the end of it all (when the men in blue beat a disgraceful retreat back to the pavilion), Pepsi it seems has not burned its bridges with cricket just yet.

Could be to save face, but Pepsi is back with another incandescent campaign (for Pepsi Gold) that promises to bring back the next World Cup– Agla World Cup hum layenge. And believe it or not, the Indian cricket fan (for all his outward posturing of being done with the game after Team India’s humiliating defeat) has apparently lapped it up cap, bottle and golden drink.

For Complete IIPM Article, Click on IIPM Article

Source : IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

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