Monday, July 16, 2007

Six Sigma Syndrome...A solution or stigma?

Que: Do you still think it is necessary to implement Six Sigma throughout an entire organisation? Can’t it just be spot-applied to the routine processes where it belongs? (Arthur Mok, Cambridge, Mass.)
Ans: In a perfect world, your question would make perfect sense. Six Sigma, the intensive quality program used by thousands of companies around the world, should just be selectively applied to the kinds of routine operations that mainly benefit from its effects.
Credit card processing is a great Six Sigma target, for instance, as are many manufacturing activities, while creative endeavors like producing TV shows and crafting one-off investment banking deals most definitely are not.
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Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

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