Beyond Boundaries

Many people think that the role of HR is limited to the Human Resources Manager and the team in that office. In my opinion, nothing is further from the truth. The engagement of associates is the top priority of all leaders in a hotel. This philosophy has inspired a strategy that has been a turning point in the engagement of the team at the Courtyard by Marriott Gurgaon.

It occurred to me that the middle management and supervisors, while being consulted, were in fact not critically involved in the decision-making process. However, these same people were charged with the execution of strategies, whether they believed in them or not. I could not think that if you had no ownership in a programme, you were in a position to sell that to the team at the coalface. I sensed there was disconnect in associate engagement on this Supervisory level. I felt I was missing the part of the team who were accountable for everything but responsible for nothing.

I decided to roll out a programme wherein every Supervisor in the hotel meets with me in a committee environment three times a week for 30 minutes.

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Yes, They are Humans too!

Recent Tragedies highlight that our Police Forces need Special Attention

Ever considered law enforcers getting on the wrong side of the law? Consider this: 17 Delhi Police personnel have committed a grave crime in the last three years, which puts them beyond conviction. That’s not because they are law enforcers, but because the crime in question is suicide.

Most of these suicides were due to stress and tension related to personal and family problems. In the capital itself, 2009 saw seven suicide cases. A brief trend analysis shows that suicide cases among police personnel in Delhi police is “increasing day by day”.

Most of the time, a police officer works for more than 24 hours, thus keeping him disconnected from social and family life. Studies suggest that most of these suicides can be attributed to personal and family problems. It’s very important for policy makers to make the work hours more humane in the long run; but as of now, it is imperative to instil a sense of life in these personnel. The police department across India can replicate a model suggested by the Mumbai police, wherein they try to conduct stress management courses and frequent interactions; along with organising “Sampark Sabhas’’, which aim at decreasing communication gaps between subordinates and seniors. Policy makers are also considering developing over 7,000 residential living units and organising a series of recreational activities.

Along with suicides, discrete criminal activities such as killing someone in the line of duty and misbehaving with citizens are also reported. Policing does call for a lot of psychological stress clubbed with danger, and requires prompt decision making skills and ability to deal with unprecedented situations.

Read more....

Source : IIPM Editorial, 2012.

An Initiative of IIPM, Malay Chaudhuri 
and Arindam Chaudhuri (Renowned Management Guru and Economist).

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